Your Dedicated IT Department — Without the Overhead

Running a business means you need technology that works — every hour of every day. BVTech LLC provides comprehensive managed IT services that replace the need for a costly in-house IT team. We proactively monitor, maintain, and secure your entire technology stack so you can focus on growth.

What's Included in Our Managed IT Services

Our managed IT packages are built around the real needs of small and mid-size Texas businesses. Every plan includes 24/7 remote monitoring and management (RMM) of your servers, workstations, and network devices. We catch issues before they become outages — our monitoring systems alert us to hardware degradation, software conflicts, storage thresholds, and security anomalies in real time.

Patch management is handled automatically. We schedule and deploy Windows updates, third-party application patches, firmware updates, and driver updates on a cadence that keeps you secure without disrupting productivity. Every patch is tested in a staging environment before broad deployment.

Help Desk & Tier 1-3 Support

Your employees get a single point of contact for all IT issues. Whether it's a password reset, a printer that won't connect, a VPN configuration, or a complex Active Directory group policy issue — our help desk handles it. We resolve most Tier 1 issues within 15 minutes and escalate complex problems through our tiered support structure with defined SLAs.

Endpoint Management & Security

Every workstation and laptop under our management receives enterprise-grade endpoint protection through SentinelOne or Huntress, managed antivirus, DNS filtering, and application whitelisting. We deploy and manage full-disk encryption (BitLocker), enforce password policies, and maintain detailed asset inventories so you always know exactly what's on your network.

Strategic IT Planning (vCIO)

Technology should align with your business goals. As your virtual CIO, Jordan Polasek conducts quarterly business reviews, develops 12-month technology roadmaps, and provides budgeting guidance for hardware refresh cycles, software licensing, and infrastructure upgrades. You get enterprise-level strategic thinking at a fraction of the cost.

Vendor Management

Tired of being on hold with your ISP, software vendor, or hardware manufacturer? We manage all your technology vendor relationships — coordinating with internet providers, phone companies, SaaS platforms, and hardware warranty support so you don't have to.