Your IT Department, Without the Headcount

A business runs on the assumption that technology works. The day it does not, productivity stops, trust with clients erodes, and a single outage can consume more revenue than a year of preventive work would have cost. Our managed IT service replaces the break-fix cycle with a predictable operating model: a defined scope of continuous maintenance, a single point of contact for every issue, and a documented environment that does not depend on any one person's memory.

What Is Included

Every plan includes remote monitoring and management of servers, workstations, and network equipment around the clock. Our tooling watches for hardware degradation, software conflicts, storage thresholds, and anomalous behavior in real time, which means most problems surface as tickets before users notice them. Patch management runs on a scheduled cadence — Windows updates, third-party applications, firmware, and drivers are tested in a staging ring and then rolled to production during maintenance windows.

Help Desk & Tier 1-3 Support

Your employees get a single point of contact for all IT issues. Whether it's a password reset, a printer that won't connect, a VPN configuration, or a complex Active Directory group policy issue — our help desk handles it. We resolve most Tier 1 issues within 15 minutes and escalate complex problems through our tiered support structure with defined SLAs.

Endpoint Management & Security

Every workstation and laptop under our management receives enterprise-grade endpoint protection through SentinelOne or Huntress, managed antivirus, DNS filtering, and application whitelisting. We deploy and manage full-disk encryption (BitLocker), enforce password policies, and maintain detailed asset inventories so you always know exactly what's on your network.

Strategic IT Planning (vCIO)

Technology should align with your business goals. As your virtual CIO, Jordan Polasek conducts quarterly business reviews, develops 12-month technology roadmaps, and provides budgeting guidance for hardware refresh cycles, software licensing, and infrastructure upgrades. You get enterprise-level strategic thinking at a fraction of the cost.

Vendor Management

Tired of being on hold with your ISP, software vendor, or hardware manufacturer? We manage all your technology vendor relationships — coordinating with internet providers, phone companies, SaaS platforms, and hardware warranty support so you don't have to.