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Protecting Your MSP: 3 Key Strategies in Light of Recent Ransomware Attacks

As cyberattacks continue to cause significant damage, MSPs and SMBs must prioritize protecting their businesses from potential threats. In recent years, cybercrime occurrences have doubled, making cybersecurity the number one concern for most MSPs and SMBs. In this post, we'll cover three essential strategies that your MSP should be using to ensure safety in the current technology climate.

1. End-User Identity Verification

Verifying the identity of your customers is crucial, especially for mid-size MSPs with a large customer base and a higher turnover rate. Hackers and bad actors are aware of this and are more likely to target companies that don't use identity verification. While some MSPs may argue that they know their customers by first name, this approach is not sustainable in the long term.

To address this, MSPs can use solutions specifically designed for end-user identity verification, which will simplify the process and speed it up dramatically, saving you money and increasing efficiency. These tools send push notifications to the end-user and a one-time random code, log all customer identity requests, and enable self-serve password resets for end-users, with biometric support.

2. Scheduled, Privileged Password Rotations

Privileged account passwords should be rotated regularly to prevent credential stealing, which can leave your company and customers at risk. Static passwords that never expire may be convenient, but they're also an easy target for hackers.

Passwords for privileged accounts should be rotated every time they're used or accessed by a technician, or at the very minimum when a technician leaves or is fired. This covers internal threats from malicious technicians either employed or fired by an MSP. However, passwords should be rotated more frequently, such as daily or weekly, on a scheduled basis, to mitigate the risk of passwords being hacked from a keylogging malware or phishing attack.

3. Multi-Factor Authentication (MFA)

Multi-factor authentication is becoming increasingly essential in today's cybersecurity landscape. Even though MFA can be hacked in a number of different ways, including man-in-the-middle attacks and network session hijacks, it still provides an extra layer of security that can prevent account takeovers.

MSPs should prioritize MFA as an additional security measure to protect their businesses and their customers. By requiring more than one form of authentication to access systems, hackers will have a more challenging time stealing login credentials and accessing sensitive information.

Protecting your MSP and your customers from cyberattacks should be a top priority. By implementing end-user identity verification, scheduled privileged password rotations, and multi-factor authentication, you'll mitigate risks and keep your business safe.

In today's digital age, cybersecurity threats are becoming increasingly sophisticated and dangerous. As an MSP, protecting your business and customers from these threats should be a top priority. By implementing the three points mentioned above - end-user identity verification, scheduled privileged password rotations, and multi-factor authentication - you can significantly reduce the risk of cyberattacks.

However, if you're unsure about where to start, or need additional help securing your business or MSP, don't hesitate to reach out to BVTech LLC. Our team of experts is dedicated to helping businesses like yours protect their assets and maintain business continuity. Contact us today by email at, call us directly at (210) 538-3669, or use your web browser and computer to call us by clicking this link:

At BVTech LLC, we understand the importance of cybersecurity, and we're committed to providing businesses with the tools and support they need to stay safe in today's ever-evolving digital landscape. Contact us today to learn more about how we can help you protect your business from cyber threats.

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